Returns & Exchanges

SHAY Jewelry offers a 14-day return window for all eligible fine jewelry pieces to ensure your complete satisfaction. Please note that custom commissions and personalized engravings are considered final sale and cannot be returned or exchanged.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at support@shayjewelry.com within 14 days of delivery to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Prepare Your Package

  Place the jewelry in its original SHAY presentation box and secure it inside a sturdy shipping carton, ensuring all original certificates and tags are included.

• 3.
  Ship the Item

  Affix the provided insured shipping label to your package and drop it off at any authorized courier location; do not use a drop box for high-value jewelry shipments.

• 4.
  Inspection and Refund

  Once our quality assurance team confirms the item is in unworn, pristine condition, your refund will be processed to the original payment method within 7-10 business days.