Frequently Asked Questions

Everything you need to know about your SHAY Jewelry experience.

What materials are used in SHAY Jewelry pieces?

We use only the finest materials, including 18k gold, platinum, and hand-selected conflict-free diamonds and precious gemstones to ensure lasting quality.

How long does shipping take for my order?

Standard domestic orders are processed within 2-3 business days. Custom or made-to-order pieces may take 4-6 weeks for production and delivery.

Do you offer international shipping?

Yes, we ship worldwide via secure, insured couriers. Please note that international customers are responsible for any local customs duties or taxes.

What is your return and exchange policy?

We accept returns on non-custom items within 14 days of delivery, provided the jewelry is in its original, unworn condition with all security tags attached.

Can I request a custom design or modification?

Absolutely. SHAY specializes in bespoke creations. Please contact our concierge team to discuss personalizing an existing design or creating a one-of-a-kind piece.

How should I care for my SHAY jewelry?

To maintain brilliance, clean your jewelry with a soft brush and mild soapy water. Store each piece separately in its provided pouch to prevent scratching.